Frequently Asked Questions

We offer a comprehensive range of vaping products including disposable vapes, pod systems, e-liquids, and batteries. Our product lineup features top brands like STLTH, Elf Bar, Hyde, Geek Bar, Lost Mary, and Puff Bar. All products are authentic and sourced directly from authorized distributors.

Nicotine strength depends on your smoking habits:
• 0mg: No nicotine, for those who enjoy vaping without nicotine
• 3-6mg: Light smokers (less than 10 cigarettes/day)
• 12-18mg: Moderate smokers (10-20 cigarettes/day)
• 20mg+: Heavy smokers (more than 20 cigarettes/day)
Start with a lower strength and adjust as needed. Our team can help you find the perfect match!

Disposable vape lifespan varies by model:
• 300-600 puffs: 1-3 days for average users
• 800-1500 puffs: 3-7 days
• 2000-3000 puffs: 1-2 weeks
• 5000+ puffs: 2-4 weeks
Usage patterns, puff duration, and frequency affect actual lifespan. Store in cool, dry places for optimal performance.

Yes! All our products are 100% authentic and sourced directly from authorized manufacturers and distributors. We verify authenticity through batch codes, holographic stickers, and direct supplier relationships. Our products meet Health Canada regulations and safety standards. We never sell counterfeit or modified products.

We offer several shipping options:
• Standard Shipping: $5.99 - 3-5 business days
• Express Shipping: $12.99 - 1-2 business days
• Overnight Shipping: $19.99 - Next business day
• Free Shipping: Orders over $50 (standard shipping)
Shipping costs are calculated at checkout based on your location and selected method.

Yes, we ship to all provinces and territories in Canada. Some remote areas may have extended delivery times. We comply with all provincial vaping regulations and age verification requirements. International shipping is not currently available.

Once your order ships, you'll receive a confirmation email with tracking information. You can track your package using the provided tracking number on our shipping partner's website. Orders typically process within 24-48 hours on business days.

You must be 19+ years old in all Canadian provinces (18+ in Alberta, Quebec, and Manitoba) to purchase vaping products. We verify age during the ordering process and may require additional verification. Valid government-issued photo ID is required for delivery in some cases.

Orders can be cancelled or modified within 2 hours of placement, provided they haven't been processed for shipping. Contact our customer service team immediately at support@morevapes.ca or (555) 123-VAPE. Once shipped, orders cannot be modified but can be returned following our return policy.

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Interac e-Transfer. All transactions are processed securely using SSL encryption. We do not store credit card information on our servers for your security.

Due to health regulations, we cannot accept returns on opened vaping products. However, we offer returns on unopened, unused products within 14 days of delivery. Defective products are covered by manufacturer warranties. Contact us within 48 hours if you receive a damaged or defective item.

Our customer support team is available:
• Email: support@morevapes.ca
• Phone: (555) 123-VAPE
• Live Chat: Available on our website 9 AM - 6 PM EST
• Hours: Monday - Friday 9 AM - 6 PM EST
We typically respond to emails within 24 hours on business days.

Yes! We offer competitive wholesale pricing for licensed retailers and bulk orders. Contact our wholesale team at wholesale@morevapes.ca with your business license and tax information. Minimum orders and special terms apply for wholesale accounts.