Get in Touch

We typically respond to all messages within 24 hours during business days. For urgent matters, we recommend calling our support line or using the live chat feature for immediate assistance.

Our customer service team is available Monday through Friday, 9:00 AM to 6:00 PM EST. While our email support is available 24/7, phone and live chat support are only available during business hours.

Yes! We welcome visits to our headquarters, but please schedule an appointment in advance to ensure someone is available to assist you. Contact us using the form above or call our support line to arrange a visit.

Yes, we offer wholesale pricing for qualified retailers. Please select "Wholesale Inquiry" in the contact form above and include details about your business, including your retail license and expected order volume.

Once your order ships, you'll receive a tracking number via email. You can use this number to track your package on our shipping partner's website. For order status questions, contact us with your order number.

We accept returns within 30 days of purchase for unopened products in original packaging. Due to health regulations, opened vape products cannot be returned. Please contact us to initiate a return.

Currently, we only ship within the United States due to varying international regulations on vape products. We're working to expand our shipping options and will update our policies as regulations allow.

Yes, all vape products are restricted to customers 21 years of age or older. Age verification is required for all purchases, and we may request additional verification for certain orders.